General Sales Conditions

By using this site, you acknowledge that you have read these terms and conditions and that you agree to abide by them. These terms and conditions are intended to inform you of the terms and conditions of booking and cancellation, as well as responsibilities.

Article 1 : Room Rates

Unless otherwise stated, the prices quoted on this website include VAT (value added tax) per room and per night, for a pre-determined number of persons and for a chosen date.
City tax is not included in the price displayed.

Article 2 : Reservations

By connecting to our website www.hotelzoologie.com, you will be able to make a reservation directly with the hotel.
Our hotel has a real-time reservation system which is updated daily. Thus, once you have validated your reservation, you will receive a confirmation email from the hotel. Your reservation is therefore immediately registered. We would be grateful if you would print out your reservation confirmation that you will receive by email. It will be needed when you come to check-in at reception.

Article 3 : Payment methods

You will need to give your credit /debit card number when you make a reservation as well as its expiration date. The expiry card date needs to be valid after the departure date of your stay.

For stays that are under 7 nights, the amount due for the first night of your stay will be deducted from your credit card when you confirm your reservation.

Except for particular sales conditions :
For prolonged stays, over 7 nights, the first two nights of your stay will be deducted from your credit card when you confirm your reservation.

The balance amount due for your stay will be made directly with the hotel during your stay. Our booking system is secure and your credit card number and personal information you provide are secure and your data confidential.

Article 4 : Reservation guarantee

The reservation is confirmed and guaranteed after registration of the make of card, number and expiration date of your credit card and the name on it. The reservation takes effect from 2pm on the day of the guest’s arrival and ends at noon the day of the guests’ departure.

This guarantee ensures the room stays reserved beyond 7pm, and that the room will stay available whatever your arrival time.

Article 5 : Reservation changes

Any changes to a reservation should be made directly to our hotel by email zoologie@designhotelst.com

The changes and modifications to the reservation will only be valid once you receive a confirmation email by return from the hotel.

Article 6 : Cancellation policy

Hotel La Zoologie offers you the possibility to book from different types of offers. Each of these offers is subject to specific cancellation policies. These are shown on the booking pages of this site. The cancellation policy for your reservation is also mentioned on the booking confirmation that you received via email.

Article 7 : Commitment

By using the reservation site « www.hotelzoologie.com », you agree that your reservation complies with the terms and conditions as set out within the website. Once you have validated the field that you agree with these terms and conditions during the reservation process, it means that you accept the conditions and that the conditions cannot be modified.