No booking shall be processed without giving at least the Customer’s last and first names appearing on his/her official ID (Passport or ID Card -the Driving License not being considered as an official one).
Bookings can directly be made either through our website : www.hotelzoologie.com, or by phone, or by email. The bookings will be officially confirmed once a down payment is made or a valid credit card is given as a guarantee. The Hotel is entitled to automatically cancel any booking with no guarantee (neither down payment nor valid credit card) without advanced notice.
The booking confirmation implies the acknowledgement and agreement of the present General Terms and Conditions of Sales, but also the agreement of the waiver of the Customer’s right to prevail over his/her own purchase terms or other conditions.
All the data collected along with the registered confirmation act as a proof of the transaction. The transaction acts as the Customer’s signature and agreement of any transaction performed.
In accordance with the procedure set out in the article L 121-21-8 of the Consumer Code, the services offered are not submitted to the implementation of the Customer’s right to rescind as per the articles L.121-21 and next of the Consumer Code regarding distance selling. Hence, the services ordered are exclusively submitted to the cancellation/modification policy applicable in the present General Terms and Conditions of Sales and the Customer won’t be able to use his/her right to rescind.
The hotel offers the Customer the possibility to choose different rates and booking conditions.
For a Booking with a flexible rate:
The Credit Card data given to make the booking, will automatically be checked in order to firmly confirm the reservation. Unless otherwise specified during the booking procedure, no amount will be charged at the time of the booking – the total amount of the stay will be asked and paid at the hotel directly.
For a flexible rate and unless otherwise specified at the time of the booking, any amendment/cancellation request should be done as soon as possible and at least by 48 hours prior to the check-in date (deadline being Midday, local time). In case of late cancellation or No Show (and unless otherwise specified on the booking confirmation), the hotel will automatically charge the amount corresponding to the first night stay along with any extra service booked for that night.
Besides, for a booking made at least for 2 nights, the Hotel is entitled to automatically release the room for the remaining night(s) in case of a No show on the first night stay.
No booking cancellation shall be processed unless a written request is made to the hotel at : email@example.com – The date and time (local time) of the reception of the cancellation request will be the one taken into account regarding the application of our General Terms and Conditions.
For a booking with a noncancelable and nonrefundable rate:
The hotel will charge the total amount of the stay to firmly confirm the booking.
For a Noncancelable and Nonrefundable Rate: No refund shall be granted in case of booking amendment or cancellation.
For a long stay booked with a flexible rate (5 nights and more):
Specific booking conditions (amount of the deposit, specific cancellation conditions…) can be applied regarding the length of the stay. The deposit could be totally or partially charged to confirm the booking, and the amount of the deposit will vary accordingly.
From a 7 nights stay, the hotel requires a down payment every 7 days corresponding to the total due of the past week (extra service(s) included).
In case of late cancellation or No-Show (and unless otherwise specified on the booking confirmation), the deposit paid for the stay or for any extra service(s) booked in advance won’t be refundable.
For a group booking:
For any booking of 5 rooms or more, specific booking conditions (amount of the deposit, specific cancellation conditions) can be applied regarding the length of the stay and the number of rooms concerned. The deposit could be totally or partially charged to confirm the booking, and the amount of the deposit will vary accordingly.
In case of late cancellation or No-Show (and unless otherwise specified on the booking confirmation), the deposit(s) paid for the stay or for any extra service(s) booked in advance won’t be refundable.
The public rates available for individuals or during a promotional offer do not automatically apply for groups. Group bookings are submitted to specific rates regarding the period of the year and the number of rooms concerned.
In case of interruption of the stay and no matter which rate booked, no refund will be granted. In case of early check-out, the total amount of the initial stay will be fully due. No refund will be granted in case of early check-out. Any amendment and/or cancellation must be done accordingly to the present General Terms and Conditions of Sales applicable along with the chosen rate booked.
In case of any extraordinary/unusual event or inability from the Hotel to give the room(s) booked to the Customer, the Hotel is entitled to find another accommodation in another hotel of the same category or of a superior one, for the partial or total stay. The transfer shall be borne by the hotel which won’t be held liable for any extra compensation.
Unless otherwise specified at the time of the booking, the present General Terms and Conditions of Sales will apply for any booking made through an intermediary ( travel agency, wholesale website, GDS…).Any amendment/cancellation request shall be addressed directly to the intermediary by which the booking was made. No booking amendment/cancellation directly addressed to the Hotel shall be processed unless made and written by the intermediary itself.