The Client will not be able to have his request processed without providing his first and last name on his official identity papers (ID card or passport, driving licence not being recognised as such).
Reservations can be made directly on our official website www.hotelzoologie.com or by phone or email. Reservations will be effective and firm only after receipt of a deposit or a guarantee by valid credit card. The hotel reserves the right to cancel any reservation without prior notice if the deposit or the credit card number is not valid.
Confirmation of the reservation implies acceptance of these terms and conditions of sale, acknowledgement of having full knowledge of them and waiver of the right to invoke one’s own terms and conditions of purchase or other conditions.
All the data provided and the recorded confirmation will be considered as proof of the transaction. The confirmation will be considered as a signature and acceptance of the operations carried out.
In application of the provisions of article L 121-21-8 of the French Consumer Code, the services offered are not subject to the application of the right of withdrawal provided for in articles L. 121-21 et seq. of the French Consumer Code in relation to distance selling. Consequently, the services ordered are subject exclusively to the cancellation and modification conditions provided for in these GTC and the Customer may not invoke the right of withdrawal.
The Hotel offers the Customer the option of different rates and conditions of sale:
In the case of a reservation with a flexible rate:
The bank details given at the time of booking will be automatically verified upon confirmation of your booking. Unless otherwise stated at the time of booking, no amount will be deducted at the time of booking – the total amount of your stay will be paid directly on site.
For a flexible rate and unless otherwise stated at the time of booking, any request to change and/or cancel a booking must be made as soon as possible and no later than 48 hours before the date of arrival (cut-off time: noon local time). In case of late cancellation or no-show (and unless otherwise stated on the confirmation) the hotel will automatically debit the amount of the first night as well as the amount of any services booked.
Furthermore, for a stay of at least 2 nights, in the event that the Client does not show up on the first day of the stay, the Hotel is not obliged to keep the room for the remaining duration of the stay.
Cancellation requests will only be processed once the hotel has received a written request: email@example.com – The date and time (local time) of receipt of the cancellation request will be the date and time of cancellation.
In the case of a non-cancellable – non-refundable reservation:
The hotel will charge the full amount of your reservation upon confirmation of your reservation.
For a non-cancellable – non-refundable rate: in case of a change or cancellation request the total amount charged at the time of booking will not be refunded.
In case of a long stay with a flexible rate (from 5 nights):
Special conditions (deposit amount, specific cancellation conditions) may apply depending on the length of stay. The deposit can be deducted in full or in part upon confirmation, the amount of the deposit will vary according to the length of stay.
For a stay of more than 7 nights, the hotel will require a deposit every 7 days corresponding to the amount of the week, including extra service(s).
In case of late cancellation or No-Show (and unless otherwise stated on the confirmation) the deposit paid at the time of confirmation as well as the amount of any service(s) booked will not be refunded.
Prices available for individual guests and promotional or non-cancellable/non-refundable offers do not automatically apply to groups. Groups may be subject to special rates depending on the period and number of rooms requested.
In the event of interruption of the stay, regardless of the rate booked, no refund will be made. In case of early departure, the stay initially booked will be due in full. Early departures cannot under any circumstances give rise to a refund. Any modification and/or cancellation of a stay must comply with the General Terms and Conditions of Sale of the tariff chosen at the time of booking.
In the event that the Hotel is not available or in the event of force majeure, the Hotel reserves the right to accommodate the Client, in whole or in part, in a hotel of equivalent or higher category, offering services of the same nature. The transfer shall then be at the expense of the hotelier, who shall not be liable for any additional compensation.
Unless otherwise specified at the time of booking or by specific agreement, for any booking made through an intermediary (travel agency, distributor website, GDS, etc.), the present general terms and conditions of sale shall apply. However, all requests to change/cancel a booking must be made directly to the intermediary through whom the booking was made. No request for change/cancellation will be processed directly by the Hotel and no request will be considered without a written request from the intermediary who made the reservation.